Johnston Terminal

Guest Services

Our Guest Service Centre is located on the upper level near Tim Hortons. You may contact us directly at 780-476-1441 or text us at (587) 200-6399. Guest Services is open during all regular and special holiday shopping hours. Our services were designed to make your shopping experience more comfortable, more convenient, and less stressful!

Amenities

Johnston Terminal is located at the centre of The Forks and easily accessible by car, public transportation, and even bike and boat in the warmer months. It’s a short 10 minute walk from the iconic corner of Portage & Main.

Bus:

Transit services are available to The Forks with the #38 Salter route and the free Downtown Spirit Bus Service.

Parking:

A combination of daily, hourly parking for Forks visitors is available. There are also identified handicap stalls close to all facilities. Visit FNP Parking for rates and map.

Boat & Bike:
visit www.theforks.com for more information on bike and walking trails, as well as boat launching.

Accessibility


Everyone is welcome at Londonderry and we continually strive to improve the shopping centre's convenience and accessibility with:

Complimentary wheelchairs at the Guest Services desk

Reserved parking spaces at each entrance for handicap accessibility

Automatic door at all entrances

Accessible washrooms

Two elevators; one located centrally in the shopping centre and one adjacent to entrance 3 / Shoppers Drug MartIf you require assistance, contact Guest Services prior to your visit at 780-476-1441 or text us at 587-200-6399, and we will do everything possible to make your visit to Londonderry as pleasant as possible.

We recognize that while our programs provide a useful service to many of our visitors, they may not meet the needs of all of our visitors as many may have specific requirements. Whenever it is safe to do so, any visitor who requires a piece of equipment, or service animal, to accommodate a disability may bring their equipment or animal to Londonderry shopping centre with them.

Our Guest Service amenities are part of a commitment to making Londonderry a safe and comfortable place to visit. This commitment includes handicap and family parking throughout the property, family & handicap washrooms located on both levels, and trained emergency responders onsite.

We are continuously making strides to improve. If you have concerns or questions about our accessibility, or the equipment available from our Guest Services, we encourage you to contact our Guest Service desk at 780-476-1441 or text us at 587-200-6399.