Guest Services is located on the lower level near the escalators.
Looking to shop local makers? A third of Bay Centre shops & services are locally owned. While you are here, be sure to try out one of our 20 eateries on our Food Terrace patio – offering affordable dining and skyline views.
Below are just a few of the amenities the Bay Centre provides year round. For further information, contact us directly by phone at 250-952-5690, by text at 250-800-5900, or by email.
Do you have questions about the centre, the city, bus routes or where to dine? We can help you!
New to Victoria? Stop by Guest Services at the Bay Centre and pick up our “10 Ways to Experience the Bay Centre Like a Local” guide.
Why restrict a gift idea to a single store when the Bay Centre gift card can offer so much more? Streamline your gift giving and simplify life with a Bay Centre gift card – available in any denomination from $5 to $500.
Bay Centre gift cards are available to purchase in person at Guest Services, located on the lower level next to the escalators.
Bay Centre caters to every guest – including the little ones. Complimentary strollers are available at Guest Services for guest use on a first-come, first-serve basis. These strollers are not designed for children less than one year old. Parent Washrooms are available next to the washrooms on the lower level and in the food terrace.
In addition, the Bay Centre offers reserved parking to visitors with small children. Look for the Parent Parking signs featured near shopping centre entrances in the parkade.
Forgot a diaper? Don’t worry, infant supplies such as wet wipes and diapers are available at Guest Services.
Complimentary wheelchairs are available at Guest Services for guest use on a first-come, first-serve basis.
Did you forget something at the Bay Centre? We make every effort to reunite items found within the Bay Centre shopping centre with their owners. Please complete a Lost & Found claim form to notify the Lost & Found department.
Enjoy our complimentary WiFi available throughout the Centre.